Shopping online can sometimes feel like a gamble. Will the product look like the photos? Will it fit? Will it actually work?
One of the easiest ways to reduce your risk is to buy from retailers that stand behind their products with a money-back guarantee. While every guarantee has its own terms and conditions, these policies can give shoppers extra peace of mind and make trying a new product or brand much less stressful.
Here’s a look at some popular online stores and brands that offer money-back guarantees.
What Is a Money-Back Guarantee?
A money-back guarantee is a promise from a retailer or manufacturer that you can receive a refund if you’re not satisfied with your purchase, provided you meet the terms of the guarantee.
Some guarantees allow returns for any reason, while others only apply if the product doesn’t perform as advertised. Always read the fine print, including:
- Time limits
- Whether shipping costs are refunded
- If original packaging is required
- Whether you’ll receive a full refund or store credit
- Any exclusions or restocking fees
Online Stores With Money-Back Guarantees
1. Costco
Costco is famous for its generous satisfaction guarantee. Most merchandise can be returned at any time if you’re not completely satisfied. Electronics have a shorter return window (typically 90 days), but most other items are covered under Costco’s satisfaction policy.
Guarantee: Satisfaction Guaranteed
2. L.L.Bean
L.L.Bean previously had a lifetime guarantee but now allows returns within one year of purchase for most products. Items with defects beyond that timeframe may still be considered. L.L.Bean also offers free catalogs.
Guarantee: One-year satisfaction guarantee
3. Purple Mattress
Purple lets customers try many of its mattresses in their home before making a final decision. If you’re not satisfied after the required trial period, you can return it for a refund.
Guarantee: 100-night sleep trial with money-back guarantee
4. Casper
Casper offers one of the best-known mattress trial programs. Customers can sleep on their mattress for up to 100 nights and return it if it isn’t the right fit.
Guarantee: 100-night risk-free trial
5. Nectar Sleep
Nectar offers one of the longest sleep trials available. Nectar also accepts Affirm to buy now, pay later.
Guarantee: 365-night home trial with money-back guarantee
6. Saatva
Saatva allows customers to sleep on their mattress at home before deciding whether to keep it. Returns are subject to a transportation fee.
Guarantee: 365-night home trial
7. Brooklinen
Brooklinen gives customers time to test its bedding before committing.
Guarantee: 365-day return window on eligible products
8. Ruggable
Ruggable offers a trial period for many of its washable rugs.
Guarantee: 30-day money-back guarantee
9. Bombas
Bombas stands behind its socks, underwear, and apparel.
Guarantee: Happiness Guarantee
If you’re unhappy for any reason, Bombas will generally replace or refund your purchase.
10. Oura Ring
The Oura Ring can be returned within the trial period if it isn’t the right fit.
Guarantee: 30-day return period
11. Bear Mattress
Bear offers an in-home trial so customers can properly evaluate the mattress.
Guarantee: 120-night sleep trial
12. Helix Sleep
Helix mattresses include a generous home trial before customers make their final decision.
Guarantee: 100-night sleep trial
13. Leesa
Leesa offers customers ample time to decide whether their mattress is right for them.
Guarantee: 100-night risk-free trial
14. Tuft & Needle
Tuft & Needle allows customers to test mattresses at home with free returns during the trial period. Tuft and Needle also offers discounts for military, first responders and healthcare professionals.
Guarantee: 100-night sleep trial
15. Blueland
Blueland, known for refillable cleaning products, offers a satisfaction guarantee for first-time purchases.
Guarantee: Money-back guarantee on eligible first orders
16. Athletic Greens (AG1)
AG1 allows first-time customers to try its subscription with a satisfaction guarantee.
Guarantee: 90-day money-back guarantee on first subscription
17. Nutrisystem
Nutrisystem offers a money-back guarantee for qualifying customers who follow its program guidelines.
Guarantee: Weight-loss guarantee with qualifying requirements
18. SmileDirectClub Alternatives
Several at-home dental aligner companies, including some newer providers, offer money-back guarantees or trial periods before treatment begins. Be sure to compare the specific policies before purchasing.
19. Noom
Noom occasionally offers satisfaction guarantees or trial refunds depending on the promotion and subscription purchased.
20. Lovevery
Lovevery offers a happiness guarantee on eligible Play Kits within a limited return period.
Categories That Commonly Offer Money-Back Guarantees
If you’re looking for products backed by a guarantee, these categories are your best bet:
- Mattresses
- Bedding
- Shoes
- Clothing
- Fitness equipment
- Vitamins and supplements
- Meal plans
- Skincare products
- Cleaning products
- Subscription services
Tips Before Buying
Even if a store advertises a money-back guarantee, it’s smart to double-check the details before placing your order.
Ask yourself:
- How long is the guarantee?
- Do I have to pay return shipping?
- Is there a restocking fee?
- Can opened products be returned?
- Does the guarantee apply to sale items?
- Is the refund cash, original payment method, or store credit?
Knowing the answers upfront can help you avoid surprises if you decide to make a return.
Final Thoughts
A money-back guarantee doesn’t necessarily mean a product is better, but it does show that a company is willing to stand behind what it sells. Whether you’re buying a mattress, trying a new supplement, or ordering clothing online, shopping with retailers that offer satisfaction guarantees can help you buy with more confidence.
Just remember that every guarantee has its own rules, so take a few minutes to review the return policy before checking out. A little research now could save you money and frustration later.
